Privacy policy

This Privacy Policy explains how Sakura collects, uses, shares, and safeguards your personal information when you interact with this website. By accessing or using the website, you agree to the practices described below. We handle your information in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

Information We Collect

• Personal information: name, phone number, email address, and billing/shipping address.

• Payment information: processed securely through third-party payment gateways. We do not store your full card or banking details.

• Technical information: IP address, browser type, device information, and usage data collected via cookies and similar technologies.

How We Use Your Information

• To process, fulfil, and deliver your orders.

• To send transactional communications such as order and shipping updates.

• To respond to your enquiries and service requests.

• To improve our website, products, and customer experience.

• To send marketing communications by email and WhatsApp, only with your consent.

Consent & Your Choices

By providing your information, you consent to its use as described in this policy. You may withdraw your consent or opt out of marketing communications at any time by contacting us; this will not affect communications necessary to fulfil your orders.

Data Sharing

• We do not sell, rent, or trade your personal data.

• We share information with third-party service providers — such as payment gateways, delivery partners, and IT providers — only as needed to fulfil your order and operate the website.

• We may disclose information where required by law or legal process.

Some of these service providers (including our website platform, Shopify) may store data on servers located outside India. We take reasonable steps to ensure your data is handled securely.

Data Retention

We retain your personal data only for as long as needed to fulfil your orders and to meet our legal, tax, and accounting obligations, after which it is deleted or anonymised.

Data Security

We implement reasonable security measures to protect your data against unauthorised access, alteration, or disclosure. However, no online transmission is fully secure, and you acknowledge this risk when using the website.

Cookies & Tracking

We use cookies to operate the website, remember your preferences, and analyse site traffic. You can manage or disable cookies through your browser settings, although this may affect site functionality. We do not currently use cookies for advertising or retargeting.

Children's Data

Our website is not directed at children under 18. We do not knowingly collect personal data from a minor without verifiable parental or guardian consent. If you believe we have collected such data, please contact us so we can remove it.

Third-Party Links

This website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Your Rights

You may request access to or correction of your personal data, request its deletion, or raise a grievance about how it is handled. To exercise these rights, contact our Grievance Officer below.