Refund policy

At Sakura, every plant is carefully inspected and packed before it leaves our warehouse. Plants may look slightly dull after transit; with proper sunlight and watering, they typically recover their vibrant health within a few days.

No Returns on Live Plants

We do not accept returns or exchanges on live plants. Two-way transit causes irreparable stress to living products, and this policy protects both the plants and our sustainability commitment.

Damaged or Defective Plants

If your plant arrives damaged, defective, or significantly wilted beyond normal transit effects, we will make it right. To raise a claim:

1. Contact us within 24 hours of delivery.

2. Share a clear unboxing photo or video showing the issue and the packaging.

Email info@sakuraplant.in or WhatsApp us at +91 9586655355.

Claims raised after 24 hours, or without supporting photo/video evidence, may not be eligible.

Refunds

For approved claims, we will issue a refund to your original payment method within 5–7 business days of approval. We will keep you updated through the process.

Non-Plant Items

Pots, accessories, and gift items are non-returnable and non-refundable, except where they arrive damaged or defective, in which case the same 24-hour reporting process above applies.